Genesis Customer Testimonials
Perfection! Everyone was fantastic! Best car buying experience!
Lisa and Jose did a great job start to finish. We love our new gv70! The bar has been set high for future service needs 👍🏻
Worked with Aaron over the phone for a few weeks, finally made it in for a drive. Aaron was great at communicating, he was very responsive, followed up in a timely manner. Car was there and ready for a test drive…there was no BS, he was straight forward, explained the car and kicked us down the road for our test drive…although we chose not to buy the GV80 Coupe, it’s a great ride! Thanks for the help Aaron!
Excellent experience in purchasing a new Genesis. Christian and Aaron were fantastic! Both did an excellent job explaining all the features of the GV80. They sold us on the car. I would highly recommend this dealership. Very professional, straightforward, and very low pressure. We absolutely love the car.
Aaron and Jose made the buying experience Painless and pleasant. Great quality vehicles and amazing people. Highly recommend.
Jose and Lisa are amazing!!! They worked with us to find and make sure they had exactly what we wanted to purchase!!! They are friendly, professional and know their product! I would highly recommend anyone to Genesis of Golden!!! We LOVE, LOVE, LOVE our new vehicle!!!!😁
Exceptional Car Buying Experience! My partner and I visited this dealership given positive online ratings and boy did they live up to it! We can't say enough about the friendly and informative experience we had. From start to finish, the entire team—and especially Andrew provided top-notch customer service that far exceeded our expectations! Like many, we've avoided dealerships due to high-pressure tactics and feeling uninformed, but our experience was the complete opposite. Andrew was a true professional, making the entire process smooth, stress-free, and enjoyable! He also provided an in-depth education about electric vehicles, and Jose spent ...
Service on the car was quick. I like the video they make car showing what they did. And I drove home in a clean car!
Aaron was great!! He’s been very efficient with calling and text and checking in with us. I 100% would recommend Aaron and Genesis of Golden!! Very happy customer with my 2024 GV80!! Love it
Excellent service, not pushy, great first impression!
The process was very smooth and I had fun going through the process with Lisa and Jose. They went above and beyond even after the purchase by finding a shop to get my car vinyl wrapped a unique color. They were wonderful and I love my car.
Jovan Sisneros was very attentive, listened to my concerns and was very much focused on making sure the customer is happy.
Jose at Genises of Golden helped me purchase my dream car. This car is amazing its miles into smiles. Every mile I drive it puts a smile on my face.
Genesis of Golden is the best dealership I’ve ever worked with. The process was seamless and super easy from start to finish, and the staff, all the way from Christian to Jose to Lisa, was top notch. I highly recommend this dealership if you are looking to buy a car, either used or new. They will make sure you get exactly what you need. Kudos Genesis of Golden!! Your company knows how to do business!!
Quick turnaround and everyone was very pleasant
We had a great experience here! The employees (we worked with Lisa) are very helpful and knowledgeable.
The service department led by Ryan Melnick is the best I have ever experienced. Having been an Audi owner for years, this reminds me of how things used to be and should be, but sadly service for the German car brands in this area have deteriorated to the same level as the rest of the industry. They provide a truly exceptional experience.
I reached out to Aaron regarding my new Genesis G90, that was located in Golden Colorado even though I am currently in California. Aaron was amazing, he sent me a video walk through of the vehicle and he & Jose assisted me in making the purchase without Issue. The vehicle arrived to me in excellent condition and I am so pleased and I was even more pleased with her beauty in person. Thank you Aaron & Jose for making this across state line purchase so simple and easy for me!
Genesis recommended for me to take my car to Prestige Body Shop to get my front bumper fixed. My car has been there for over 30 days and now the insurance company took away my rental car. Prestige finally dropped off my car at Genesis today for the final calibration yet forgot to inform anyone or schedule anything. Luckly Lisa in Sales got Ryan in Service and he found the car and squeezed it into a packed schedule to help get me out of a jam and back on the road again. Thanks Lisa and Ryan for fixing other people's ...
My wife and I were recently looking for a GV70 with a specific configuration and color scheme. We weren't finding it in our area so we decided to expand our search. I ended up finding exactly what we were looking for at Genesis of Golden, several states and about 12 hours away. I reached out about it and had the pleasure of working with Lisa and Jose. They were extremely helpful, answered all of my questions quickly, and even sent multiple videos of the vehicle to make sure I could see everything before making the trip. They appraised my trade-in ...
We enjoyed our experience at Genesis of Golden. We worked with Jose and Andrew. They created a casual and stress free buying process. Everything was very straight forward without any pressure. We were not looking forward to the car buying process but we were pleasantly surprised by how seamless it was.
I can't say enough about the amazing service that I have received at Genesis of Golden. Both Ryan and Jovan have been instrumental in representing Genesis of Golden in the most positive professional manner. Whenever I go in, I am always greeted with a warm, friendly smile, and they go above and beyond to make sure that the service that I have received from the dealership is a plus. These two gentlemen are an absolute pleasure to work with, and the reason that I will continue to be a loyal customer of Genesis of Golden. On a scale of ...
Very easy transaction with extremely attentive and low pressure salespeople. We absolutely love our new Genesis GV80
Great people, great service. Car buying and service doesn't have to be terrible, Genesis of Golden proves it!
The guys went above and beyond to take care of my car. I always enjoy and appreciate the quality service they give.
Lisa and Jose facilitated my purchase of a GV70. A vehicle with specifications that I wanted was not in their inventory, but Lisa arranged a dealer swap and brought it over in only a few days, which was a pleasant surprise. Overall it was a transparent and easy process, and I couldn't be happier with the new, beautiful car! I look forward to working with them in the future for maintenance, etc.
Service was fast and great!
Genesis of Golden has great costumer service in sales and service departments. They have always taken the time to listen to what we wanted in a car and if we had any concerns or questions they are quick to answer.
The experience was easy and pressure free, I especially appreciate the lack of a "dealer fee" which is just BS language for extra dealer profit. The Genesis product is impressive and the dealer experience was was equally so. I would highly recommend Genesis of Golden and especially Lisa if you are looking for a new Genesis.
I couldn't be happier with the service and the automobile!
These guys take customer intimacy to the next level! I’ll be a lifelong Genesis customer, and will only work with Genesis of Golden going forward!
Serviced quickly and efficiently
I highly recommend Genesis of Golden. If you're looking to buy a Genesis, you'll be doing yourself a huge disservice by buying anywhere else.
We had a perfect experience with Genesis of Golden. Christian, the manager, was wonderful and even gave us an hour's tutorial on how to use our car. The service manager introduced himself. Jose took us through the lease paperwork and he was wonderful as well. Lisa Stanley was wonderful. She made our experience very pleasant and she’s offered several times to come by our home and go over things again with our car. We just found the whole experience easy and comfortable, no pressure, and very helpful for us older folks who are intimidated with this electric car. ...
The staff is very friendly and helpful. And they actually had the car with the package I wanted in stock. It’ll be a 5-star rating when the Genesis dealership gets their own space instead of a portable building in the parking lot. But still a great experience.
Lisa was the best! Very easy to work with.
While traveling cross country in our GV80 we noticed the mileage was nearing the 8000 mile mark for it's first service. We contacted Jovan who got us an appointment that minimized the disruption of our trip. Jovan met us when we arrived and the first class service began. 1) he got us a loaner car and recommended a place for breakfast 2)uppon our return told us our car was done and that it had been washed. 3) Gave us two more bottles of cold water for our trip. Jovan and the whole of the service department at Genesis of Golden are great.
I've bought my last 2 cars from the Planet/Genesis stores because of Jose here. Jose is the most upfront and honest person when it comes to what you're looking for and he takes pride in helping you get there! Cuts right to the chase, no haggling or up selling, just straight to what you want. I look forward to buying from this young man again!
Best car purchasing experience ever! Lisa was so genuine and helpful during my entire experience. Jose in finance was knowledgeable and extremely helpful. It was the best car financing experience I’ve ever had. I highly recommend Genesis of Golden !
I can't say enough about how great there service is there.. I've never been so pleased with dealing with a car dealership. There service team is the best I've ever dealt with. Great place.great staff
Mr. Jovan Sisneros was extremely helpful and professional, I couldn't have asked for a better service advisor 🙂
Just had my first oil change and recall service done. The valet service is a life changer. My valet today was Briseis, she was great, professional and right on time for pickup and delivery.
Jose Valladares is absolutely amazing. He has great customer service and truly cares about people. We have now bought two vehicles here now and Jose has helped us find exactly what we are looking for.
Genesis of Golden service dept knows customer service. Jovan is the rep and he is on top of it and professional, Ryan is the manager and keeps the dept running smoothly. I wouldnt take my car anywhere else for service. I would give 10 stars if I could.
Facilities are being upgraded at Genesis of Golden so the inventory lot is something to be desired. Nevertheless, the sales staff was a courteous no pressure group willing to help us determine what vehicle would fit our needs. We were initially apprehensive about visiting the dealership considering the car industry's propensity for high pressure sales tactics. It's nice to see that those old sales practices are a thing of the past or may have never existed at this dealership. It was refreshing to once again just "shop" for a new car.
Aaron was courteous, professional and very thorough in explaining the vehicle to us. It was a very smooth experience.
We worked with Jose and Lisa. They worked well together to streamline the purchase process and introduction to the features of our new Genesis. They are professional, friendly and efficient.
The Genesis Golden service department, specifically the help provided by Jovan, was the BEST car service I have ever received. Our check engine light came on during our drive from texas to CO. Jovan squeezed our car in and problem was quickly fixed and they also hand washed the car. Jovan was super accommodating and made the process of getting a car fixed on vacation stress-free. Thanks!
I was treated very warmly by Andrew when I called for a test drive. If Genesis wants to sell a premium car though, they will have to move out of the trailers to a premier location soon.
The team at Genesis Golden was very professional, prompt and courteous
Christian and Lisa were top. Itch to work with. Very honest and acted with integrity. I would not hesitate to work with them again.
Lisa Stanley was sensational, the buying experience was great
I purchased my GV60 @Genesis Littleton. Overall, that experience was not a pleasant one. This is after I purchased the vehicle of course. I have had the car for 15 months now, and during that time, it has required several software updates and recalls. I live about 30 miles north of the dealership and on the last request for Valet, to have them pick up my car for a recall and a battery issue, they “suggested” I go to Genesis Boulder. Genesis Boulder is about equal distance from my home as Genesis Littleton. They didn’t want to drive to my home ...
The people are all very helpful and pleasant. It is a shame there isn’t a better facility for them to operate out of. When you purchase a luxury vehicle, you’re not expecting to do so in a trailer. Having your conversations and interactions all available for everyone in the trailer to hear, is not a great feeling. Give your sales people the facility they need to be successful and your customers the experience they deserve! Andrew was great! The people made this sale a pleasant experience. I wiould recommend Genesis of Golden to anyone. They are the perfect ...
I recently had the pleasure of bringing my car to the service department at Genesis of Golden and I must say, I was thoroughly impressed with the level of professionalism and efficiency displayed by the staff. From the moment I arrived, I was greeted with a warm welcome by the service advisor, Jovan Sisneros, who was attentive and extremely knowledgeable. He took the time to listen to my concerns and kept me informed throughout the entire process. The service was completed in a timely manner and the quality of work was exceptional. I also appreciated that Jovan went above and ...
10/10 would buy here again! My husband and I made the drive from CO Springs to buy from here and Aaron did a fantastic job helping us coordinate around the drive, paperwork, trade in, etc, and we got a fantastic deal!!
Andrew Lutz and Aaron Truong were exceptional! They were completely helpful throughout the entire sales process and answered every question I had both during and following the sale quickly and accurately. I would highly recommend Genesis of Golden!
Aaron Truong was a very helpful, knowledgeable and friendly sales associate in helping us purchase our new Genesis. His service gave us a good feeling about Genesis of Golden.
Great experience! Jose and Jovan are awesome and very informational.
The whole group is great. Ryan did a great job facilitating the repairs.
Aaron T. was great to work with! Unfortunately I was not able to make my appointment but when I’m back in the car market again I’ll be stopping here first.
Excellent car buying experience with Aaron. Also a shout out to Sam at Hyundai who was instrumental in getting me into my used 2023 G70. Highly recommend
This is the second time Genesis has come to our home, picked up our car and driven it back to be serviced. It saves us three hours or more in our day. Briseis Sisneros was so kind and helpful with the pick-up and delivery of our vehicle, couldn’t recommend her and this service more! It makes us only want to own Genesis cars because this feature is truly a game changer!
Great salespeople. No pressure, no haggle atmosphere. Don’t let the temporary office fool you. They’re legit.
They were extremely professional and paid attention to all the details. Thank you Jose and Andrew!
Easiest car buying experience I have ever had. There was no haggling and the process was quick and painless. Would absolutely buy a car from Genesis of Golden again.
Great experience with the valet service for routine maintenance! All on time and great communication. You need to book it weeks in advance but if you can get it, it is an awesome perk of being a genesis owner.
Amazing customer service and honest returned some jewelry i had left behind.
Great service department. Jovan was very helpful on getting some issues we had straightened out. Service was fast and thorough
Excellent customer service across the board...
Review concerns service/parts manager only. Ryan is superb. Embraces customer service and is an exemplary representative employee of Golden Genesis. In addition, every phone operator has been professional and efficient.
I had heard that Genesis warranty/service was the worst part of the Genesis experience. They told me the service department is located in a trailer on the property (oh boy). Once I walked in, everything changed. Jovan was super friendly and helpful, and good communication throughout my lengthy warranty and recall repairs. They gave me a loaner car during the 2.5 weeks that they had my car. Once my vehicle was ready, they said I could take my time bringing back the loaner vehicle and come back on MY schedule. Genesis needs to put these guys in a real building, ...
I came in for recall. They said it would be all day. Told them I had an appointment later and they expedited the service. While waiting, they provided updates. I live 60 miles from dealership. On my way home the check engine light came on. I called and they drove a loaner car to my home and took the car back to the dealership. This was on a Friday. In my opinion the fact that they a brought me loaner on a Friday and took my car is exceptional service.
Aaron Truong was very knowledgable about the Genesis product line. He could easily answer all my questions.
Very professional
Sebastian and Jose in the sales department are amazing. I am from Illinois, and my 90 year old parents wanted a new Genesis G80 sedan. I was able to easily work with them from 800 miles away to secure the perfect car for them. One of the simplest transactions possible and the entire staff were extremely knowledgeable and professional. They treated all of us with great respect and made purchasing from them a simple and enjoyable experience. If you need a new G80, please give Sebastian the opportunity to help you as well. Thank you to the entire staff! Bob
Aaron was terrific to work with!
Aaron Truong was vey helpful and knowledgeable. He made the process quick and easy!
Aaron Truong was great to work with. Overall awesome experience!
10/10 from the time I arrived at the dealership I felt very welcome! Jovan helped me out dudes hella coo got me in and out and took care of my G80 sedan like it was his. I appreciate you guys thank you again!
Very happy with the service from the sales team for my purchase. Sebastian was great during the process
Aaron Truong was great to work with and continues to reach out to me post sale! Good work Aaron.
Aaron Truong was very helpful in my search.
Jovan Sisneros and the Genesis of Golden service team did a great job repairing my car. They listened to my concern, studied the issue and made a comprehensive repair. It is clear to me that they tested my vehicle extensively before I picked it up. Problem solved! If you need your Genesis repaired in Colorado, I would recommend Genesis of Golden.
Jovan in service went above and beyond to help me. I needed regular maintenance and a windshield replacement, and he replaced other parts like chrome trim that were under warranty but I hadn’t even noticed needed replacement. Very communicative, friendly and helpful. Also was very flexible with our schedule as we do not live locally. Excellent customer service.
Jovan was awesome - came in for a oil change. I had forgotten to ask about installing a tow hitch before the appointment. Jovan made it happen anyways - he was able to find me a hitch and install it in 90 minutes. Above and beyond!
Service, especially Jovan, was above and beyond my expectations.
Great experience with Aaron and Sebastian. Much different experience than the rest. Small and quaint, but very good people that care about their customers. Thanks guys, looking forward our next deal.
Even though there's a Genesis service center less than 5 miles away from my home in Colorado Springs, I chose to make the journey to this dealership. After my poor previous maintenance experiences I did my research and discovered Genesis of Golden, which boasts hundreds of positive reviews. Today, I experienced their exceptional service firsthand. Jovan provided excellent customer service, confirming my initial impression that I was in good hands. Everything went smoothly, exceeding my expectations. Jovan is a valuable asset to the company. I have full confidence in having my Genesis serviced here and plan to return for future ...
Always professional and love the valet service!
Sebastian was super easy to work with, and the rest of the team was amazing! Communication was on point and he met all of the needs and wants I wanted in my car, he was very honest and straight to the point :)! I am super happy with my new vehicle, thank you Sebastian and genesis team!
Hi Jovan, I would really appreciate your work. Excellent service. I’m really happy with your service you provided to me.
Had a great experience here at Genesis. Jovan was super helpful answering my questions and getting me out the door ASAP. Appreciate the great service.