Genesis Customer Testimonials
Great customer service, Aaron went above and beyond to the point I drove from WA state to Colorado to make the purchase. Would definitely recommend this dealership.
This dealership stepped up when another one failed and renewed my faith in the idea that you can still have a great experience with a car dealership! I didn’t even purchase my Genesis from them, but they still treat me as though I did. I recently had a wonderful experience with their service department while having routine maintenance performed. Ryan was terrific and so was Jovan, my valet. I love my Genesis GV80 and I will definitively be purchasing my THIRD Genesis from them when the time comes!
Aaron was great to work with!
Gus, Jose and Christian were fantastic during my car buying experience.
I live in Northwest Colorado and had to drive 3 hours to get service at a dealership for my GV80. I met Ryan Melnick first. He was very friendly and took great care of my service needs. Sabastian Chavez, from sales, took the time to explain things about my car. He was very patient, thoughtful and kind. I appreciated these two men and their service and caring ways very much. I would highly recommend doing business with them.
Finally a dealer that I don't mind doing business with. I appreciate a sales rep that knows the car and all the features. Aaron and Jose are great! I love my GV70.
Aaron did a GREAT job explaining the Genesis in my test drive. He was extremely knowlegable, courteous, and allow us all the time to ask questions & test drive. I really loved the car but needed to go with something else since it would not fit in my garage. You should have more sales people like him. Sheryl
Aaron provided fantastic customer service & created a 5 star experience for me. I was very happy with my Genesis car buying experience. Aaron went above and beyond to ensure all of my questions were answered & that everything went smoothly.
Aaron was the first salesperson that didn’t make me feel like I was being forced pressured or lied to. He was polite informative and professional. Our circumstances have changed so we are not looking to purchase right now but if I was I would definitely work with Aaron
Great experience with Aaron. I was on the fence about a beautiful car, but wasn't sure it would fit my lifestyle. He said "well take it home for awhile and do stuff you normally do". I did and we ended up not buying the car, I will however go right back to Planet and Aaron when the I am shopping again.
My wife and I moved from Arizona to Colorado about 6 months ago and were looking at purchasing a more practical vehicle for the upcoming winter weather. A few weeks back, my wife stopped by Genesis of Golden with hopes of trading her Camaro ZL1 for an SUV. As fun of a car her Camaro is, it’s not suitable for Colorado’s climate. The Genesis GV80 immediately caught her eye and she decided to test drive it. Needless to say, she fell in love with the vehicle, but she had to wait until I got back in town from work ...
Aaron was very knowledgeable of the Genesis and other auto makers as well. He took his time with us and explained all the great features the vehicle had to offer.
Sebastian had great knowledge of the Genesis line of vehicles. He is also very responsive.
First experience with Genesis of Golden, was excellent. Dealing with the Sebastian was seamless, he kept me up to date on everything with my new purchase. He answered all my questions from color to closing. You will need to get past the construction going on but, it is worth it. I would definitely recommend Genesis of Golden and Sebastian.
I had the pleasure of working with Andrew Lutz at Genesis of Golden. Andrew provided excellent customer service — I had texted Andrew several times, asking various questions about the various trim packages available and Andrew followed through on all my questions. Truly appreciate all your help Andrew! Had a wonderful experience working with Andrew and Jose.
Brought our 22 GV70 in for scheduled service. Christian/GM was outstanding. The service technician pointed out many items that needed addressed. His attention to dear ails was excellent. Our past interactions with the Hyundai dealer in Littleton was terrible. They didn’t perform all of the service and actually left parts off our vehicle during service. The Genisis dealer in Golden earned our business. They were a solid 10 Thank you Mike
We went to Genesis Golden to check out their SUVS. We had already test driven the Honda Passport. We were quite surprised to find that the Genesis GV70 was amazing. It is a very quiet and smooth ride. The overall SUV is very high class. The people who work at Genesis Golden are amazing. We first met with Christian who is the manager. He was very informative and exceptionally nice. He explained a lot of the differences between the Genesis SUVS and other SUVS. We talked about our color preference and how long it would take to get one in ...
This dealership will give you a completely new experience to car shopping! Everyone there strives to make their cliental happy and focus on their needs to do so. I went in looking for something specific and William happily helped and made sure to do everything he could to accommodate all my needs so I was able to walk out with an amazing car! Jose was very helpful, knowledgeable in the the genesis finance department. Overall very pleased and highly recommend.
Brought my GV80 in yesterday for routine service. I had the pleasure of working with Ryan. He went above and beyond, I have paint that has to get hand washed, he went the extra step to bring in someone to hand wash my car. He called me through the process with updates on progress. I had a lot of questions and he left none of them unanswered. It's refreshing to have a good experience at a dealer service dept.
Aaron was extremely helpful answering my questions and his follow-up was excellent.
We had a great experience with our sales rep, Aaron Truong. He was very knowledgable and genuine throughout the process, without ever trying to steer us towards anything. He spent a lot of time to show us the features of the car, too. He was transparent if we did have any questions he couldn’t answer, but was quick to get the answer. He was also very warm and kind to our young daughter. I recommend Aaron!
Just had the opportunity to work with Aaron Truong of Genesis of Golden, and thoroughly enjoyed the experience! He was well informed and followed through on requests. He did not hesitate to provide video clips to provide me a more factual overview of the vehicle specifications that I had questions about! I would definitely compliment him for his professionalism and attention to detail! Aaron is certainly an asset to the dealership, and made my car buying experience a effortless task! MY THANKS TO GENESIS OF GOLDEN!!!
Very pleased with Genesis of Golden service Department. Even though the spark plugs replacement took a while for the 20 G90, they gave me a loaner to go home with. The car was vacuumed and washed too. Thanks.
We met with Aaron Truong to look at SUV options for our daughter. Aaron was absolutely wonderful to work with. He is very knowledgeable and we truly felt no pressure from him. What a great experience we had. I would refer Aaron to anyone looking at a Genesis.
We had a great experience at Genesis of Golden. Aaron made the whole process simple and answered all the questions we had with purchasing our Genesis G70. Even though this dealership is a longer drive than a couple others close by, I would definitely come back to them for service or future car purchases. I highly recommend.
After many disappointing interactions at several dealerships I’m so happy to have purchased a car at Genesis. Aaron was so nice to work with and I appreciated his laid back style. I genuinely felt he cared more about me being happy and purchasing the right vehicle over landing the sale. Aaron spent a lot of time with me, politely answered all my questions, and was honest and fair even when discussing my trade-in. The used vehicle I purchased seemed exactly as it had been described in the listing. I also felt very reassured with their policy if I were ...
What a wonderful experience I had at Genesis Golden. Aaron, our Brand Specialist, was a great pleasure to work with. He showed us everything there was to know about the GV70. We had gone to another Genesis dealership in town, prior to going to Genesis Golden, and was given a key to a GV70 to test drive alone. We handed over the key when we were done and we were asked if we had any questions. That was it. We were not impressed and immediately drove to Golden. Because Aaron took his time and showed us all the bells and ...
It was all good, sales, financing..etc... Satisfied.
Aaron was amazing. Brought my elderly parents a new GV80 to the house to test drive. He patiently showed them all the bells and whistles and was brave enough to let them drive. Great guy, great car, great dealership.
I feel compelled to share my extraordinary experience with Genesis of Golden, specifically with a service professional named Jose V. From the get-go, Jose displayed exceptional customer service skills. His empathy and understanding toward my concerns and queries were apparent, and he always listened intently, ensuring he fully understood my needs before offering solutions. Jose's ability to go the extra mile is what truly sets him apart. His actions spoke volumes about his commitment to providing an unparalleled service experience. It's rare to come across such dedicated and customer-focused service in today's fast-paced world. Jose at Genesis ...
Aaron Truong was extremely responsive and thorough as I was setting up a test drive with Genesis. He was accommodating of my schedule and followed up to make sure all of my needs were being met. Be sure to ask for Aaron if you visit Genesis of Golden.
Aaron Troung was massively polite and businessman like. Aaron went above and beyond to help me. I'm hard of hearing so I asked Aaron to slow his speech down and to project his words well. From that moment on I understood everything he said. There are not enough stars in the universe are spoken words that can describe how great, tremendous, vast, immense, strong, major -league, prodigious, stupendous, voluminous, and colossal Aaron is. My disappointment is titanic that I will not meet Aaron due to Genesis out of state leasing policy. With the greatest Respect Russell Kitchen
Have an amazing experience there. Aaron Truong is very knowledgeable and super friendly. He explained every details about the car, also answer every questions I had. The process is simple and easy. We couldn’t be happier with our purchase. Would recommend this place to everyone. Wish I could give it more than 5 stars.
Had a nice test drive experience, Aaron is really helpful.
I'm in Colorado Springs and the car I wanted was at Genesis of Golden. I contacted them, and Aaron and I were able to work out all of the details via email and text. When I arrived at the dealership with my trade several days later, everything went smoothly and I couldn't have asked for a simpler experience. Aaron and the entire GoG team were a pleasure to work with.
The service advisor was waiting for me when I arrived for my appointment. He addressed me by name with the correct pronunciation despite a somewhat hard to pronounce last name. Facility is currently in a trailer, as are the restrooms, due to major construction. Facilities are nice modulars. Sales people answering calls were polite and knowledgeable. Waiting area was comfortable and the internet was good. No one offered to get me a beverage or show me where they were located. Service advisor went over the service ticket with me but did not give me a copy of the inspection report ...
We were greeted warmly for our appointment. Sebastian had the cars ready for us to test drive while the team looked at our potential trade in car. We were offered a fair price for our four runner and after a no pressure test drive of several cars where differences were addressed of each of the cars, we decided to purchase the GV 80 which fit our needs. We were very happy with our experience!
Aaron was amazing. Very friendly and attentive. The only negative was the construction happening, but it will all pay off. Overall the service and vehicles were fantastic.
Aaron was extremely professional, knowledgeable, outgoing, and patient. A great salesperson.
I have not purchased a new vehicle since 2000 and I was dreading the thought of entering that maelstrom of evil. I did not find that at Genesis of Golden and I could not be happier with my interactions with everyone. Sebastian Chavez. Brand Specialist, was a joy to deal with and kept me informed and responded quickly to all my communications. We negotiated away some of their standard add-ons that I didn't want and there was no pushback - just acceptance and understanding of my wishes. The test drive didn't require a credit check - we just did ...
Very helpful and knowledgeable. My salesman wasn’t pushy at all so that was nice.
Aaron was great!! Super attentive to everything, consistent communication, explained everything well and was truly focus on the customer experience! 😊
Great easy experience
I had very very good experience with Sebastian. He helped me get the car I wanted, I appreciate the help. He was professional, easy to talk with and willing to help. Very friendly, and positive. I strongly recommend this dealership. Trustworthy and you are in good hands.
We absolutely love the great experience that my husband and I had at Genesis of Golden dealership! Our sales consultant, Sebastian, was very nice and knowledgeable and quickly responded to our questions.
Aaron was very helpful!
I had the most wonderful experience shopping for a Genesis at Genesis of Golden. Aaron Truong did an amazing job of introducing me to the car, supporting all of my desires without pressure, and answering every question I had. One of the best car dealership experiences I’ve had in over 40 years of buying cars. If you go to Golden, check out Aaron.
Went to Genesis of Golden looking for a new car and got awesome help from Aaron Truong! Great customer service, very knowledgeable about the vehicles and was able to answer all of my questions!
Aaron Truong did such a great job for me. All along my search to find my perfect car, Aaron was always there for questions. He often checked up on me and was constant trying to match me with my dream car. He is dedicated to his clients and I goes above and beyond. I am highly satisfied and highly recommend him!
Aaron Truong was very helpful and attentive when I was looking at the Genesis Gv90.
Ease of sales and knowledgeable specialist.
Aaron help us explore a Genesis G80. He was very patient as we asked questions and navigated al the technology Genesis has to offer. He also followed up after our visit. If we chose Genesis it will be Aaron we work with.
I was disappointed when visiting McDonald Hyundai to learn that I would have to wait 6 weeks for the dealership to receive the car that I wanted. Later that day, Sebastian reached out with a text asking if Planet Hyundai could "take a swing at earning our business?". After expressing what I was looking for and Sebastian responding with "I could be driving what I wanted this weekend" because the car I wanted, in the color I really wanted was available, well, it was an easy decision to visit the Planet Hyundai lot the next day. My ...
Great experience buying a car with Sebastian!
Sebastian, the sales associate that we bought the car from at Genesis Golden, was friendly, enthusiastic, intelligent, and well-informed about the Genesis GV80. No pressure (whatsoever) to buy this very beautiful, snazzy vehicle! He spent as much time with us as we needed, and was supportive and attentive to all our questions and needs, (and continues to be after buying the car). The Genesis store manager, Jose, was also very professional, kind, and helpful. Genesis of Golden is an awesome dealership!!!! I highly recommend it.
Aaron was wonderful to work with. He was very responsive, professional, and knowledgeable about the vehicle and Genesis brand. I highly recommend him and the Brand. The General Manager was also attentive and approachable.
Aaron Truong went above and beyond!! Not only was he super friendly but he made buying a car a no brainer! Very attentive and knows his stuff!! 10/10 recommend him if your in the market for a new car! He will make you feel like a friend and zero pressure. Thanks again Aaron! I love my new car!
I have a wacky eclectic shopping strategy, if they can roll with the punches they earn my trust. Not only did Aaron handle my goofy behavior he was very professional and thru no fault of his I ended up purchasing out of state but look forward to doing business with him in the future
Aaron answered so many questions with a great attitude and a lot of patience. He was knowledgeable about the GV70 and he took the time to go over several details about our new vehicle. He made the car buying experience enjoyable!
Had a wonderful experience buying a new Genesis from Sebastian, Christian, and Jose! They were all very courteous, knew their stuff, and didn’t hard-sell us on anything. They didn’t only “sell” to my husband or discount my part in the purchase, realizing that I was the main driver and purchaser of this vehicle. They even found a big bow when I joked that I wanted one! I highly recommend Genesis of Golden and these men.
Sebastian is one of the best. Very easy to work with, quick to respond. He made my experience with genesis a thing to remember.
My previous experience with the service department did not reflect the brand image Genesis promised; reflected in poor communications and execution. The introduction of Ryan Melnick to lead the service effort changed everything - it's transformative. Ryan is affable, professional, delivers on his promises, and demonstrates his commitment to customer satisfaction with thorough and frequent communications. Honestly, I cannot believe the improvement in service and customer experience. I am once again, pleased with my purchase of a Genesis product.
Victoria was my contact and Sebastian was my salesperson for the purchase of my used Infinity here at Planet Genesis. I had a great experience and was able to trade my used BMW for a fair price. Christian the General Manager is also very knowledgeable and helpful with my trade in. I’m completely satisfied with this Dealership and would recommend that any friends and family who need a new or used vehicle to drive to Golden, it’s worth the drive from Aurora. Jose the Sales Manager made sure everything was done and completed properly and was also very ...
Sebastian was incredibly helpful, great deal on the car, clean, ideal. They made a stressful situation feel easy.
Sebastian was great to work with. Very accommodating. Definitely recommend coming here to buys a vehicle.
Really good car buying experience. Aaron Truong was an excellent salesman. He added ease and convenience to the car buying experience. I would highly recommend working with him!
I could not be happier with the level of service provided by Genesis of Golden in regard to my end of lease purchase of my beloved Genesis G90. Jose Valladares and Sebastian Chavez were respectful, engaging, and thoroughly efficient in making the process as painless as possible. I felt as though I was surrounded by friends. What impressed me the most was their integrity, as it's important for me to feel I can trust who I'm dealing with, something historically uncommon in auto sales. It was well worth my drive from Colorado Springs to Golden. I highly recommend ...
The manager is amazing and gave us a very thorough walkthrough of our new car!
Jose our Sales Manager was both personable, knowledgeable, professional. The Genesis GV70 is my dream car, and Genesis of golden and their team and specifically Jose made it happen. My brand new 2023 Genesis GV70 arrived on the exact day that Jose said it would. Genesis of Golden provided my financing at a great rate. I took delivery of my new car in 3 weeks time in the color I wanted. Can’t say enough about the service we received from Jose Christian and their team. Never had a better car buying experience.
Best service I ever got from Genesis.
UPDATE: 3-31-23 We also had a fantastic service experience here. Ryan was exceptional, contacting us right away and walking us through the process of diagnosis, getting the parts and the repair. He was very professional and straightforward, not over-promising and focusing on realistic expectations. The communication was great, he called and texted so we always knew where they were at in the process. The repair was completed within the timeline he set and the return of the loaner and pickup of our GV80 was easy and efficient. The car was washed and ready for pick up. Overall, we couldn'...
Excellent!! Thoughtful…Professional..Honest
The service manager Ryan is awesome! Thank you Ryan and everyone at Genesis of Golden for restoring my faith in the Genesis brand. If you're considering purchasing a Genesis do yourself a favor and purchase at this dealership. Stay as far away as you can from Mcdonald Hyundai.
UPDATE: We had another great service experience here. There are some challenges with the construction but now there are separate buildings for Genesis owners to use to drop off vehicles for service. Ryan greeted us and took the vehicle to be serviced while we relaxed on some couches in an air-conditioned area. Ryan brought the vehicle back serviced, washed and clean. Overall, painless and efficient. A great experience from a great team there at Genesis of Golden. ORIGINAL REVIEW: A fantastic dealership full of people that care. My wife and I were traveling, hundreds of miles from home, when our ...
Top-notch service department.
They were great I didn’t live in the area and they went above and beyond to help me all threw text messages and got me into the car I wanted. Would recommend. Every response was fast.
Our Genesis sale person Jose Valladares was great. He was pleasant, knowledgeable, answered all of our questions. No pressure, no upsell at Genesis of Golden. Thank You.
Amazing experience with Jose and the crew at Genesis of Golden. I had no idea buying a car could be so much fun and stress-free. I’m proud to own a new Genesis and so glad I bought it here.
We looked at a Genesis GV70 driving home from the Denver airport. Not only is it the best car of the many we test drove, Jose Valladares (sales) gave us the kind of concierge level experience that clinched our decision! This, despite the fact that Genesis of Golden is a long drive for us. We are very happy with our great new car!
I just purchased a GV-70 from Planet Hyundai and couldn’t have had a better experience. They were upfront with pricing and nothing was hidden. Jose and Christian were very patient with me as I made a selection and took time with me to describe all the incredible features this car had to offer. I would strongly recommend this dealership if looking for a Hyundai or a Genesis
Andrew and the team were awesome to work with. They were friendly and answered every question I had. I would highly recommend Genesis of Golden!
We had a fantastic experience at Genesis of Golden. We worked directly with Christian the manager and he was so pleasant and made the entire process very easy. He was incredibly informative and asked all the right questions to really understand what was a good fit for us. There was no sales pressure or uncomfortable moments. It was really an exceptional customer experience and we would absolutely recommend to anyone looking to purchase a Genesis. We are very excited about our purchase!
Fast, friendly and professional! Had the vehicle on the showroom floor… didn’t attempt to sell something I didn’t want. Pleasure doing business with them!
Great experience getting our GV70, will recommend!
Excellent service and Andrew made sure we were 100% happy. We changed over from Mercedes because of the staff at this dealership. From sales to finance to management, it was amazing! Not to mention we love our GV80!
Excellent experience and easy to make a deal. Quick transaction, Jose Valladares was my sales person, Thanks!
Easy process, friendly service employees and would recommend
Great service and experience! Amazing suv!
Very happy with recent car purchase, left very satisfied with my 2017 Infiniti Q70L. Jose Valladares was more than efficient, knowledgeable, and courteous. Customer service at Planet Hyundai is second to none. I promise you will not leave this appointed. This is not like your typical dealer where they push products and services on you. The whole team is very respectful and kind and they will meet your needs. I am telling all of my friends and family about this dealership for their future car purchases. In fact, I will be returning sooner than later for my next vehicle purchase. ...